Privacy Policy

1. Introduction

Please read this Privacy Policy (“Privacy Policy”) before using our Service including the Website, Widget and API (as defined below), referred to collectively as the “Service”. This Privacy Policy governs the types of information and data we collect and how we use and share this information. Your access to and use of the Service are available for your use only on the condition that you agree to the Terms of Service available under the following address: https://www.clientque.app/terms (“Terms of Service”) which include the terms of the Privacy Policy set forth below. ClientQue AI (“Company”) operates the Service. We use your data to provide and improve Service. By using Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms of Service.

2. Definitions

API means ClientQue application programming interface to be integrated with the User’s software.

Cookies are small files stored on your Device.

Device means a computer or a mobile device.

Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Service means together the Website, Widget and/or the API (depending on the scope dedicated to a given User).

Usage Data is data collected automatically either generated by the use of Service or from Service infrastructure itself (for example, the duration of a page visit).

User is the individual using our Service. User corresponds to the Data Subject, who is the subject of Personal Data.

Website means web pages located at clientque.app.

Widget means a ClientQue widget that may be implemented to the User’s website.

3. Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

4. Types of Data Collected

Personal Data

While using our Service, ClientQue collects the information you manually provide in text message/live chat conversations with our realtor customers or when you otherwise use the Site, that can be used to contact or identify you (“Personal Data”), including but not limited to:

1. Name
2. Telephone number
3. Email address
4. Home preferences
5. Credit score
6. Income
7. Financial information
8. Veteran status
9. Mortgage pre-qualification information
10. Cookies and Usage Data

Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access Service by or through a Device (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique Device identifiers and other diagnostic data. When you access Service with a Device, this Usage Data may include information such as the type of Device you use, your Device unique ID, the IP address of your Device, your operating system, the type of Internet browser you use, unique Device identifiers and other diagnostic data.

Tracking Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your Device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. Examples of Cookies we use:

1. Session Cookies: We use Session Cookies to operate our Service,
2. Preference Cookies: We use Preference Cookies to remember your preferences and various settings,
3. Security Cookies: We use Security Cookies for security purposes,
4. Advertising Cookies: Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.

5. How We Use Your Data

We process your data in order to provide services to you and additional services you request, as well as to respond to communications from you.

Generally, we use the data we collect through this Site:

• to provide the information and services you request;
• to better understand your needs and interests pertaining to your home search;
• to provide you with a personalized experience when you use the Site;
• to provide you with effective customer service;
• to improve the content, functionality and usability of the Site;
• to contact you with information and notices related to your use of the Site;
• to contact you with special offers and other information we believe will be of interest to you (in accordance with any preferences you have expressed to us);
• to invite you to participate in surveys and provide feedback to us (in accordance with any preferences you have expressed to us);
• to improve our services;
• to improve our marketing and promotional efforts; and
• for any other purpose identified in any other agreement between you and us.

Please see below for information about the choices you have about the ways we use your data.

Do we disclose any information to outside parties?

We do not sell, trade, or transfer your personal information to third parties, except in the circumstances described below in 6, 7, 8, 9, 10.

6. Our Realtor Customers

Our realtor customers have full access to the information you provide through our live chat/text message feature. To understand how our customers are using your data, please refer to our client’s own privacy policies. We have no responsibility or liability for the activities of our clients.

7. Third-Party Service Providers

We may disclose your data to our vendors and other third-party service providers, such as website hosts, that help us provide services and support features on our Site.

We use third-party services to help protect and improve our website. ClientQue may send limited, non-identifiable information to third parties, such as telephony, software and other applications on only an as needed basis. For example, currently, ClientQue may send Google Calendar event times to third-party services to schedule appointments.

Another of these services is Google reCAPTCHA, which helps us prevent spam and abuse. This service may collect certain information from you, such as your IP address and browser settings. The Google Privacy Policy and Terms of Service apply.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network. For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en. We also encourage you to review the Google’s policy for safeguarding your data: https://support.google.com/analytics/answer/6004245.

OpenAI

We use OpenAI to process your requests. OpenAI provides us with artificial intelligence services, including natural language processing and generation. To provide these services, OpenAI processes and stores the content you create and any data necessary for the functioning of the AI models.

8. Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our Site. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. We urge you to read the privacy policies of other websites before submitting any information to those websites.

9. Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

10. Legal Requirements and Business Transfers

We may disclose personal information (i) if we are required to do so by law, legal process, statute, rule, regulation, or professional standard, or to respond to a subpoena, search warrant, or other government official requests, (ii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, (iii) in connection with an investigation of a complaint, security threat, or suspected or actual illegal activity; (iv) in connection with an internal audit; or (v) in the event that ClientQue is subject to mergers, acquisitions, joint ventures, sales of assets, reorganizations, divestitures, dissolutions, bankruptcies, liquidations, or other types of business transactions. In these types of transactions, personal information may be shared, sold, or transferred, and it may be used subsequently by a third party.

11. What choices do you have about your personal information?

We offer certain choices about how we communicate with you and what personal information we obtain about you and share with others.

In General. We respect your right to make choices about the ways we collect, use, and disclose your information. In addition, we may ask you to indicate your choices at the time and on the page where you provide your information. For example, we may give you choice about the types of email communications you receive from us.

Email preferences. You cannot opt out of transactional emails related to your registration with the Site. However, you can opt out of promotional emails we send you. If you wish to stop receiving promotional emails, simply select “unsubscribe” located at the bottom of each communication.

**Do Not Track. **Because there currently is not an industry or legal standard for recognizing or honoring Do Not Track (“DNT”) signals, we do not respond to them at this time.

Previously Expressed Preferences. You may change previously expressed preferences regarding how we use your information. If at any time you wish to be taken off our mailing lists, please contact us using the information provided above. Please provide your full name, postal address, and e-mail address so that we can find you on our mailing lists. Once we have the information we need, we will remove you from our mailing lists as you have requested. Please give us a reasonable amount of time to honor your request.

12. Retention of Data

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. Your Personal Data processed upon your consent will be stored for as long as the relevant consent is not withdrawn and until the expiration of claims resulting from the Service. We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

13. Transfer of Data

Location of our Site

This Site is hosted and operated in the United States. However, we and our service providers may store information about individuals in the United States, or we may transfer and maintained it on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

Visitors from jurisdictions outside the United States visit us at their own choice and risk.

If you are not a resident of the United States, you acknowledge and agree that we may collect and use your personal information outside your home jurisdiction, and that we may store your personal information in the United States or elsewhere. Please note that the level of legal protection provided in the United States from which you may access our Site may not be as stringent as that under privacy standards or the privacy laws of other countries, possibly including your home jurisdiction.

14. Disclosure of Data

We may disclose Personal Data you provide:

1. under certain circumstances, if required to do so by law or in response to valid requests by public authorities;
2. if we or our subsidiaries are involved in a merger, acquisition or asset sale;
3. to our subsidiaries, affiliates, employees;
4. to contractors, service providers, and other third parties we use to support our business;
5. to fulfill the purpose for which you provide it;
6. for the purpose of including your company’s logo on our Website;
7. with your consent in any other cases.

We do not sell or otherwise share your Personal Data, except as described in this Privacy Policy.

15. Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. We use appropriate administrative, technical and physical safeguards to protect the Personal Data you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use, e.g. we maintain backup copies and only authorized personnel may access the Personal Data.

16. Your Data Protection Rights under the California Privacy Protection Act (CalOPPA)

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivable the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. See more at: https://consumercal.org/about-cfc/cfc-education-foundation/california-online-privacy-protection-act-caloppa-3/.

According to CalOPPA we agree to the following:

1. users can visit our site anonymously;
2. our Privacy Policy link includes the word “Privacy”, and can easily be found on the page specified above on the home page of our website;
3. users will be notified of any privacy policy changes on our Privacy Policy Page;
4. users are able to change their personal information by emailing us at [email protected].
5.  

17. Do we collect information from children?

Our Site is not intended for children under 13 years of age. No one under age 13 may provide any information to or on the Site. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on the Site or on or through any of its features, including your name or email address. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at [email protected].

18. Payments

We may provide paid products and/or services within Service. In that case, we use third-party services for payment processing (e.g. payment processors). We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information. The payment processors we work with are:

1. Stripe – Privacy Policy of Stripe Inc. can be viewed at: https://stripe.com/us/privacy.

19. Contacting us

For any questions, or to request further information regarding this Privacy Policy, please contact us at

Nomadic FIRE d/b/a ClientQue

304 S. Jones Blvd #1721

Las Vegas, NV 89107

[email protected]

20. Changes to our privacy policy

It is our policy to post any changes we make to our Privacy Policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you by e-mail to the primary e-mail address you have provided to us and/or possibly through a notice on our Site’s home page. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable e-mail address for you, and for periodically visiting our Site and this Privacy Policy to check for any changes.